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Thread: Why AT&T's Sub-Par HD Picture Is Good For HD Owners

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    Super Moderator bravestime's Avatar
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    Arrow Why AT&T's Sub-Par HD Picture Is Good For HD Owners


    HDTV owners this week got the best news they've had in months, perhaps years. The American Customer Satisfaction Index's annual ratings showed that AT&T's U-Verse's 'satisfaction score' had fallen from 72 in 2010 to 68 in 2011.

    Now that's not a major drop and normally might not even be worth more than a sentence or two in a round-up story on the study. However, the reason the American Customer Satisfaction Index gave for the decline is big news -- and should serve as a stern warning to all TV providers in the future.



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    HDJ Platinum Club Member theIrish1's Avatar
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    I agree with the premise in the article, however... will that 4 point drop be enough for them to care? or enough for other carriers to care?

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    To be honest the HD quality is about equal to Timewarner on the channels where they have the transcoding setup correctly on the encoders.

    The On-demand is easily just as good as timewarners. I kept both services and ran them side by side for 2 weeks to make this determination.

    Now the channels where they have the transcoding messed up they look like crap. And Time Warner wins there.

    An example of a good quality on-demand would be "tron".

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    HDJ Platinum Club Member theIrish1's Avatar
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    Our cable provider here is Charter, and I would agree that their PQ is not great (though really the last time I had cable was back when Charter only carried local channels in HD along with a few movie channels and ESPN).

    Prior to U-verse I had DirecTV and I NEVER recall this issue with them. If I watch a blu-ray or and HD stream, they look beautiful. Then go back to U-verse and I am reminded why I'm not happy with their PQ. I will have to give On-demand a try. I'll wait for the ST30 for the main floor family room and give it a go (should be ordering that here fairly soon).
    Last edited by theIrish1; 05-23-2011 at 11:08 PM.

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    Super Moderator mytime's Avatar
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    Quote Originally Posted by theIrish1 View Post
    Our cable provider here is Charter, and I would agree that their PQ is not great (though really the last time I had cable was back when Charter only carried local channels in HD along with a few movie channels and ESPN).

    Prior to U-verse I had DirecTV and I NEVER recall this issue with them. If I was a blu-ray or and HD stream, they look beautiful. Then go back to U-verse and I am reminded why I'm not happy with their PQ. I will have to get an On-demand a try. I'll wait for the ST30 for the main floor family room and give it a go (should be ordering that here fairly soon).
    Irish I'm about 100 mi south of you and I agree Sat does look way better than Charter. No U-Verse as of yet so I can't make a comparison.

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